FAQ's - The Security Company Ltd.

Frequently Asked Questions

If you are having trouble working your alarm or need to troubleshoot a problem, see our range of manuals below. If you cannot fix the problem or want to arrange an alarm service or repairs, get in touch and we’ll arrange for a technician to visit. If you have an emergency situation we are available 24/7.

What Types of Security Systems Do You Offer?

We offer a comprehensive range of security solutions, including state-of-the-art alarm systems, high-definition CCTV cameras, access control systems, intercoms, and 24/7 monitoring services.

Can You Provide References or Case Studies?

Absolutely, we can provide references from many satisfied clients, and we have several case studies showcasing successful security implementations for various businesses and homeowners. We’re proud of our track record.

What Are the Monitoring Options?

We offer 24/7 professional security monitoring services. Your security alarm system can be monitored via internet protocol or by GPRS over the cellular network. Our team is trained to handle alarm activations by making contact with you and/or dispatching the appropriate authorities in case of an emergency.

What Is the Warranty and Support Policy?

Our equipment comes with a comprehensive warranty, ensuring peace of mind for our customers. We also have a dedicated customer support team ready to assist with any technical issues or questions.

What Are the Total Costs of installing a security system? What are your Contract Terms?

The total cost will depend on your specific security needs and the size of your property. We can provide you with a detailed quote after assessing your requirements. Our contract terms are flexible, and we offer various solutions to suit your budget.

Are Your Systems Compliant with Industry Standards and Regulations?

Yes, our security systems comply with all relevant industry standards and local regulations. We stay up-to-date with any changes to ensure your system remains compliant.

What should I do if my alarm shows a fault light or the codepad is beeping?

Your alarm system is indicating that it requires attention to resolve a fault. Contact us so that we can identify the urgency of the problem and make arrangements to send on of our experienced technicians.

Do You Offer a Smartphone Alarm System or Remote Access?

Yes, our systems come with smartphone apps and remote access features, allowing you to monitor and control your security system from anywhere with an internet connection.

What Happens in the Event of False Alarms?

We take false alarms seriously. Our systems are equipped with advanced technology to minimise false activations. False alarms can occur for various reasons. We encourage our clients to contact us in the event of false alarms so our experienced technicians can call to investigate and resolve the problem.

How Often Is System Maintenance Required?

We recommend regular maintenance to ensure the continued reliability of your security system. The frequency of maintenance depends on the system’s complexity and your specific needs, but we offer maintenance checks to keep your system in optimal condition.

Free Assessment

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Contact our experienced team today for a personalised consultation across the North Shore & West Auckland and discover how our cutting-edge security solutions can fortify your peace of mind.